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BEIJING : Chinese rid-hailing giant Didi Chuxing said on Sunday it would suspend its ride-sharing Hitch service after the rape and murder of a passenger, the second such killing this year.
Police have arrested a 27-year old man who worked as a driver in the eastern city of Wenzhou on suspicion of raping and killing a female passenger who used the app to hail a ride.
The company said it would suspend Didi Hitch - a service which pairs up commuters travelling in the same direction - beginning midnight on Monday.
The announcement came a day after the company admitted it bore ''responsibility'' for the crime, failing to act on a complaint about the same driver from another passenger, who claimed he drove her to an isolated area and followed her on his vehicle after she left the car.
''The incident shows the many deficiencies with our customer service processes, especially the failure to act swiftly on the previous passenger's complaint and the cumbersome and rigid process of information sharing with the police,'' Didi said in a statement on Sunday.
''This is too high a cost to pay.''
Didi said on Sunday that the head of Didi Hitch and the vice president of customer service have been ''removed'' from their positions. [AFP]
Police have arrested a 27-year old man who worked as a driver in the eastern city of Wenzhou on suspicion of raping and killing a female passenger who used the app to hail a ride.
The company said it would suspend Didi Hitch - a service which pairs up commuters travelling in the same direction - beginning midnight on Monday.The announcement came a day after the company admitted it bore ''responsibility'' for the crime, failing to act on a complaint about the same driver from another passenger, who claimed he drove her to an isolated area and followed her on his vehicle after she left the car.
''The incident shows the many deficiencies with our customer service processes, especially the failure to act swiftly on the previous passenger's complaint and the cumbersome and rigid process of information sharing with the police,'' Didi said in a statement on Sunday.
''This is too high a cost to pay.''
Didi said on Sunday that the head of Didi Hitch and the vice president of customer service have been ''removed'' from their positions. [AFP]
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