BT apologises for internet problems

Company with 7 million broadband subscribers takes to Twitter to say sorry for lack of internet access around UK


BT has faced a Twitter storm after customers across the UK experienced internet connection problems.


The company, which provides broadband to 7 million UK subscribers, said it was unable to say how many customers had been affected.


But after Twitter users said they could not access major websites, including Facebook, eBay and Amazon, the firm commented on their official Twitter page.


The post by @BTCare said: "Sorry about the issues many of you had accessing the internet this morning. Problem is now fixed - sorry for any trouble caused."


BT added that its own website and phone apps had been plagued with problems earlier in the day, but were now working.


A BT spokeswoman said: "There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused."


Dave Houston, a customer from Northern Ireland, said on Twitter: "All morning spent trying to figure why my internet was playing up, just to find it was all on BT's end!"